Frequently Asked Questions

funny you should ask

 

Semi-Custom

  • Our Semi-Custom Wedding Collections have been carefully curated with intention, love, and creative design. These collections allow you to infuse your wedding brand and personality into your wedding stationery needs with custom color, fonts, and wording options but with a more convenient, less time-intensive, and cost-beneficial experience. Simply pick the Semi-Custom Design that fits your style and we will guide you through the rest.

  • Absolutely! We encourage you to mix and match to your heart’s desire. We created them so you can do just that.

  • A semi-custom design includes the initial proof plus 2 rounds of revisions. A round of revisions occurs when you request changes and/or edits to a design and then those edits are executed. For additional revisions, you will be billed at $75 per hour.

  • You will receive your initial proof within 7-10 business days of submitting your completed questionnaires. You will receive an email notification that your proof is ready for your review and will be easily accessible via the Client Portal.

  • We typically respond within 72 hours or less. Revisions and edits are dependent on the extent of the change. We will make sure you know when you can expect updated proofs based on the scope of work.

  • You will receive two questionnaires from AOE: The Design Questionnaire & The Deets Questionnaire. The Design Questionnaire is where you will decide on the design collection that you want, the specific signs you want i.e Seating Chart, Welcome sign, etc, and your color choices. The Deets Questionnaire is making sure that we get all the important details of your wedding such as wedding date, venue, start time, and much more.

  • All semi-custom design collections will be digital printing. AOE does offer specialty printing which include White Ink, Letterpress and Foil Stamp. A quote would be required.

  • You will be sent a digital proof of your semi-custom order. Once you have thoroughly reviewed (and triple checked!) your digital proofs, we will need your approval. Using the client portal, you will be able to review and approve your proofs as well as add on any other items/enhancements. We require your signature on your design approval of the proof.

  • You can easily request your changes and edits on the client portal. Make sure to include all the changes you are requesting and/or edits. We encourage you to proofread spelling, date, and details to ensure it is all correct.

CUSTOM DESIGN

  • We love taking an idea, a concept, and giving it life. And that is exactly what our Custom Design services offer, a complete custom experience. It all begins with us understanding your vision and your love story as it is essential during the creative process.

    Custom Invitations start with an investment of $2,250+ (for a base of 100 5-piece invitations). If you are looking for a custom day of stationery such as wedding welcome signs, table numbers, menus and more, a quote will be required.

 

PRINTING & SHIPPING

  • Our printing partner has a quick turnaround time. Once proofs have been reviewed and approved, your order will go into production. Orders are fulfilled within 48 to 72 business hours. Please note that some specialty printing methods such as foil stamped, Letter Press, and Die Cut take up to 7 business days. These speciality printing methods are not part of the Day of Essential package and are an upgrade that you can select to add.

  • Yes. Once your pieces are packaged up, we will have the package weighed and invoice you for the exact amount of the shipping costs. The shipping invoice must be paid before the final package is shipped.

    Shipping is included with Your Day of Essentials package.

    For Rush shipping a quote would be required and a fee would be applicable. We ship all our products via USPS Priority Mail with tracking.

  • Yes, digitally printed orders can be rushed for an additional fee. Please inquire for more details for specifics unique to your request.

  • Typically, the printing process takes 2-3 business days to complete an order, depending on the print process. Speciality printing processes such as white ink, letterpress, acrylic, and foil stamp can take up to 7 to 10 days to be processed. Once your order has been processed, it will be shipped right to your doorstep. Shipping typically takes 3 to 5 business days.

  • For Rush shipping a quote would be required and a fee would be applicable.

  • We ship international packages via DHL. Once your pieces are packaged up, we will have the package weighed and invoice you for the exact amount of the shipping costs. The shipping invoice must be paid before the final package is shipped. We are not responsible for delays or any applicable customs fees.

 

CLIENT PORTAL

  • Our Client Portal is an electronic gateway to your files, services, and information. You will receive their portal access via your initial Welcome email and you will receive a username and temporary password to log on.

  • Never fret! Just shoot us an email at hello@artofetc.com and we will be happy to reset your login.

 

INVITATIONS

  • Planning an elopement or intimate wedding? Small gatherings don’t have to mean skimping on the details. We can print as few as 50 invitation suites to meet your needs. Send me an email or fill out the inquiry form to get started!

  • All of our invitation suites come with a standard suite of 5 pieces which include the following: A 5 X 7 double-side invitation, a 5 x 7 outer envelope, a 3.5 x 4.875 Response Card, a response card envelope, + 4.25 x 5.5 Details Card and envelope liner.

  • So glad you asked! We believe there's magic in the details and we love how an envelope liner, a waxed stamp, a Belly Band, ribbon, or thread can really personalize your wedding invitation suite. We also offer printing upgrades such as letterpress and foil that you can add. These embellishments are not included in the standard invitation suites but can be added on. A quote is required.

  • Postage is not included in the pricing unless specified. Because the amount of postage varies from suite to suite, We always recommend couples take an invitation to their local post office to be weighed before purchasing postage for the suite.

  • Semi-custom wedding invitations take 6-8 weeks to process (including collecting your details, design, revisions, ordering product and printing time). We recommend that your wedding invitations should be ordered 5 to 6 months before your wedding, giving you plenty of time to stamp, seal and mail to your guests.

  • We recommend mailing your invitations 8-12 weeks prior to your wedding date. You’ll want to lean on the side of 12+ weeks if your wedding is a destination location for the majority of your guests.

  • Most definitely. If you would like to save time and a few paper cuts, leave us in charge of assembling your invitation suite. With our assembly services, you will have your wedding invitations all assembled and ready to go as we tackle the assembly, stuffing, stamping, sealing and mailing of your invitations! The investment in invitation assembly starts at $1.50 + per invitation suite but we promise the value is priceless! Pricing depends on embellishments and add-ons in your suite.

 

DAY OF STATIONERY

  • We recommend getting started 3-4 weeks prior to when you need the stationery in your hands. This allows for customizations and revisions.

  • You will be responsible for providing us with the accurate spelling and designated table number for each of your confirmed guests. We will send you a seating chart template to fill out we take care of the rest.